Privacy Policy

1. Information We Collect

The information collected depends on how you interact with CeramicApp.

A. Account and Registration Information

When you register or create an account, we may collect information including:

• First name and last name
• Mobile/contact number
• WhatsApp number
• Email address
• User type, such as Buyer or Seller
• Company or business name
• Business address
• City, state, PIN code and country
• GST number/GSTIN
• GST and business verification information
• Account verification information
• OTP and authentication-related information

We may use third-party verification services or APIs to verify GST information, mobile numbers, business information or other account details.

B. Business Profile Information

Users may provide information about their business, including:

• Company name
• Business type
• Business description
• Business address and location
• GST details
• Contact person
• Phone number
• WhatsApp number
• Email address
• Website
• Product categories
• Business logo or images
• Other business-related information voluntarily submitted to CeramicApp

Some of this information may be visible to other registered users as part of the B2B marketplace.

2. Seller Product and Stock Information

Sellers may upload information relating to ceramic products and available inventory, including:

• Product name
• Product category
• Product specifications
• Size
• Design
• Colour
• Quality/grade
• Quantity
• Stock availability
• Price or price range
• Product photographs and videos
• Catalogue information
• Standard stock
• One-time stock
• Obsolete or clearance inventory
• Manufacturing or dispatch location
• Other product-related information

This information is intended to be displayed to buyers and other relevant users of CeramicApp for marketplace purposes.

Information included by a Seller in a public or marketplace listing may be accessible to other users of the Platform.

3. Buyer Information and Activity

When buyers use CeramicApp, we may collect information about their marketplace activity, including:

• Products viewed
• Sellers viewed
• Products saved or shortlisted
• Digital catalogue selections
• Enquiries submitted
• Seller interactions
• Purchase or order information
• Delivery information
• Product preferences
• Search and filter activity
• Transaction history, where applicable

This information helps us provide product recommendations, connect buyers with relevant sellers and improve the marketplace experience.

4. Contact Information Sharing Between Buyers and Sellers

CeramicApp is designed to facilitate business connections between buyers and sellers.

Depending on the features selected by a user, CeramicApp may allow business contact details such as:

• Business name
• Contact person's name
• Mobile number
• WhatsApp number
• Email address
• Business location

to be shared with or made available to another registered buyer or seller.

By voluntarily choosing to share or reveal contact information through a marketplace feature, enquiry, lead, listing or other interaction, you understand that the receiving user may use that information to contact you for legitimate B2B purposes related to ceramic products, enquiries, negotiations or transactions.

Users must not use contact information obtained through CeramicApp for spam, harassment, unauthorized marketing, resale of data or any unlawful purpose.

CeramicApp does not control communications that take place outside the Platform after users voluntarily exchange their contact information.

5. Enquiries and Communications

When you contact a buyer, seller, CeramicApp representative or customer support through the Platform, we may process information such as:

• Enquiry details
• Product information
• Messages
• Contact details
• Communication history
• Support requests
• Complaint information
• Feedback

We may retain relevant communications for customer support, dispute resolution, fraud prevention and service improvement purposes.

6. Orders, Transactions and Payments

If CeramicApp enables purchases, paid services, advertising, subscriptions or other transactions, we may collect:

• Order details
• Product information
• Billing information
• Invoice information
• GST information
• Transaction amount
• Payment status
• Payment transaction/reference ID
• Refund information, where applicable

Payments may be processed through third-party payment gateways or banking partners.

Payment card, UPI, banking or other financial credentials submitted directly to a payment service provider are handled according to that provider's privacy and security practices.

CeramicApp may receive transaction confirmation, payment status and transaction identifiers required to process and reconcile transactions.

7. Transportation and Delivery Information

Where users use transportation, logistics or delivery-related features, we may collect or process information including:

• Pickup location
• Delivery address
• District
• PIN code
• Area
• Contact information
• Order details
• Transportation provider information
• Shipment information
• Tracking information
• Delivery status

Relevant information may be shared with transportation or logistics providers where required to arrange or complete transportation services.

8. Paid Advertising and Promotional Listings

CeramicApp may provide paid promotional opportunities to sellers, manufacturers, businesses or advertisers.

These may include:

• Sponsored listings
• Promoted products
• Featured seller placements
• Featured product placements
• Category promotions
• Banner advertisements
• Reserved advertising spaces
• Homepage advertising
• Other paid promotional placements

When an advertiser purchases promotional services, we may collect:

• Advertiser/company information
• Contact details
• GST and billing information
• Advertising content
• Campaign details
• Payment information
• Advertisement start and end dates
• Advertisement performance information

We may collect aggregated statistics relating to advertisements, such as impressions, views, clicks or enquiries.

Purchasing an advertisement or sponsored position does not automatically give an advertiser access to private user information. Personal or business contact details are shared only in accordance with Platform features, user actions, consent or other lawful processing described in this Policy.

Sponsored or paid listings may be identified separately from regular marketplace listings where appropriate.

9. Technical and Usage Information

When you use CeramicApp, certain technical information may be collected automatically, including:

• IP address
• Device type
• Browser type
• Operating system
• Device identifiers
• App version
• Login activity
• Date and time of access
• Pages/screens visited
• Features used
• Search activity
• Click activity
• Error and crash information
• General usage statistics

This information may be used for security, fraud prevention, analytics, troubleshooting and improving the Platform.

10. Cookies and Similar Technologies

CeramicApp may use cookies, local storage, analytics technologies or similar technologies to:

• Keep users signed in
• Maintain sessions
• Remember preferences
• Provide Platform functionality
• Analyze Platform usage
• Improve performance
• Detect fraud or unauthorized activity
• Measure advertising and promotional performance

Where required by applicable law, appropriate notice or consent mechanisms may be provided for non-essential cookies.

Users may also manage cookies through their browser settings. Disabling certain cookies may affect some Platform functionality.

11. How We Use Information

We may process information for purposes including:

• Creating and managing user accounts
• Verifying mobile numbers and GST information
• Authenticating users through OTP or similar mechanisms
• Verifying buyers and sellers
• Operating the B2B marketplace
• Displaying product and stock listings
• Connecting buyers with sellers
• Enabling business enquiries
• Allowing users to exchange business contact information
• Processing orders and transactions
• Managing digital catalogues
• Providing transportation and shipment tracking
• Processing advertising and promotional services
• Providing customer support
• Sending transactional and service notifications
• Preventing fraud, misuse and unauthorized access
• Enforcing our Terms and Conditions
• Maintaining and improving the Platform
• Conducting analytics
• Meeting accounting, tax, regulatory and legal requirements
• Resolving disputes
• Protecting CeramicApp, users and third parties

12. SMS, WhatsApp, Email and Phone Communications

We may communicate with users through:

• SMS
• WhatsApp
• Email
• Phone calls
• Push notifications
• In-app notifications
• Other electronic communication channels

Communications may include:

• OTP and account verification
• Security alerts
• Account notifications
• Enquiry notifications
• Order updates
• Shipment updates
• Transactional information
• Customer-support communication
• Platform announcements

Where legally permitted and where the appropriate consent has been obtained, we may also send promotional or marketing communications.

Users may opt out of non-essential promotional communications through the available unsubscribe or opt-out mechanism.

Essential transactional, security and account-related messages may continue where required to provide the Services.

13. When We Share Information

We may share information in the following circumstances.

Buyers and Sellers

Business profile, product, enquiry and contact information may be shared between buyers and sellers where necessary for the operation of the marketplace or where users choose to share such information.

Service Providers

Information may be shared with trusted service providers that assist us with activities such as:

• Hosting and cloud infrastructure
• OTP services
• SMS and WhatsApp communication
• Email delivery
• GST or business verification
• Payment processing
• Analytics
• Customer support
• Security and fraud prevention
• Logistics and transportation
• Technical infrastructure

These providers receive information only as reasonably necessary for the relevant service and are expected to process it in accordance with applicable requirements and their contractual obligations.

Transportation Providers

Relevant buyer, seller, pickup, delivery and order information may be shared with transportation or logistics partners to arrange and track shipments.

Government and Legal Authorities

We may disclose information where required to:

• Comply with applicable law
• Respond to a lawful government or regulatory request
• Comply with a court order
• Investigate suspected fraud
• Protect our legal rights
• Protect users or the public
• Enforce our Terms and Conditions

Business Transfers

If CeramicApp undergoes a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, information may be transferred as part of that transaction subject to applicable legal requirements.

14. Information Visible to Other Users

Because CeramicApp operates as a B2B marketplace, certain information is intended to be visible to other businesses.

Depending on your account type and settings, this may include:

• Company name
• Seller name
• Business location
• Product listings
• Product images
• Stock information
• Catalogue information
• Business description
• Business contact details that you choose or authorize to be displayed or shared

You should not include personal information in a listing, product photograph, catalogue, description or other marketplace content unless you are comfortable with the relevant audience viewing it.

15. Advertising and Third-Party Content

CeramicApp may display advertisements, sponsored listings, promotional banners or links to third-party websites or services.

An advertisement displayed on CeramicApp does not necessarily mean that CeramicApp endorses the advertiser, product or external website.

If you visit an external website or communicate directly with an advertiser, their privacy practices will apply to the information you provide directly to them.

CeramicApp is not responsible for the privacy practices of third-party websites or services.

16. Data Security

We use reasonable administrative, organizational and technical measures designed to protect information from:

• Unauthorized access
• Unauthorized disclosure
• Misuse
• Alteration
• Loss
• Destruction

However, no website, application, database or internet transmission can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality and security of their accounts, devices, OTPs and authentication credentials.

You should immediately contact us if you believe your CeramicApp account has been compromised.

17. Data Retention

We retain information for as long as reasonably necessary to:

• Maintain your account
• Provide the Services
• Facilitate transactions
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Comply with tax, accounting and legal requirements

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal or regulatory retention requirements.

Certain transactional, tax, invoice, security or dispute-related records may need to be retained even after an account is closed.

18. Account Closure and Data Deletion

Users may request closure of their CeramicApp account and, where applicable, deletion of personal data associated with the account.

A deletion request may be subject to information that CeramicApp is required or permitted to retain for:

• Legal obligations
• Tax and accounting purposes
• Completed transactions
• Fraud prevention
• Security
• Dispute resolution
• Enforcement of legal rights

We may retain anonymized or aggregated information that no longer identifies an individual.

Requests may be sent to info@ceramicapp.in.

19. Your Privacy Rights

Subject to applicable law, users may have rights concerning their personal data, which may include the ability to:

• Request information about personal data processed by us
• Request correction of inaccurate or incomplete information
• Request updating of personal information
• Request erasure of eligible personal information
• Withdraw consent where processing is based on consent
• Request account closure
• Raise a privacy-related grievance

Requests may be subject to identity or account verification before we take action.

Withdrawing consent does not affect processing already lawfully carried out before the withdrawal and may affect our ability to provide Services that require the relevant information.

20. User Responsibilities

Users are responsible for ensuring that information provided to CeramicApp is accurate, lawful and up to date.

If you provide information relating to another individual, including an employee, representative, customer or business contact, you are responsible for ensuring that you have the authority or other lawful basis necessary to provide that information to CeramicApp.

Users must not collect, copy, scrape, sell, misuse or redistribute information about other CeramicApp users except as permitted by the Platform and applicable law.

Contact details obtained through CeramicApp must be used responsibly and primarily for legitimate business purposes relating to the marketplace interaction.

21. Children's Privacy

CeramicApp is a B2B platform intended for adult business users.

Persons under 18 years of age should not register for or independently use the Services.

If we become aware that an account has been created contrary to this requirement, we may restrict, suspend or delete the account as appropriate.

22. International Users and Data Processing

CeramicApp is operated from India.

Information may be stored or processed in India and, where third-party infrastructure or service providers are used, may also be processed in other jurisdictions subject to applicable law.

Users accessing CeramicApp from outside India acknowledge that their information may be processed in jurisdictions whose data-protection laws differ from those of their country.

Any cross-border processing or transfer will be handled subject to restrictions imposed by applicable law.

23. Legal Compliance

This Privacy Policy is intended to operate in accordance with applicable Indian laws and regulations concerning electronic services, privacy and personal-data processing, including applicable provisions of:

• The Information Technology Act, 2000 and applicable rules; and
• The Digital Personal Data Protection Act, 2023 and the rules made under it, as and when the relevant provisions become applicable.

Where applicable law provides users with additional rights or imposes additional obligations on CeramicApp, those requirements will apply notwithstanding anything inconsistent in this Privacy Policy.

24. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to CeramicApp's Services
• New marketplace features
• New advertising or payment features
• Changes in technology
• Regulatory or legal requirements
• Changes in our information-processing practices

The updated version will be published on the Platform with a revised “Last Updated” date.

Where required, we may provide additional notice or seek consent for material changes.

We encourage users to review this Privacy Policy periodically.

25. Privacy Complaints and Grievances

If you have any questions, complaints, requests or concerns regarding your personal information or this Privacy Policy, you may contact CeramicApp at:

Please include sufficient information to identify your account and explain your request. We may request additional information where reasonably necessary to verify your identity before processing a privacy-related request.

26. Contact Us

For general questions regarding this Privacy Policy or CeramicApp's privacy practices, contact:

By registering for or continuing to use CeramicApp, you acknowledge that you have been provided access to this Privacy Policy and understand how information is collected, used and shared as described above.